Overview
After Hours Call Routing allows you to automatically forward calls received outside of your standard business hours to a specific destination. This ensures that callers are handled appropriately when your front desk or operators are unavailable.
Setting Up After Hours Call Routing
1. Access the Call Routing Settings
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Log in to HostedSuite as an Administrator.
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Go to Configuration → Call Routing.
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Select the location or phone line you wish to configure.
2. Create or Edit an After Hours Rule
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In the Rules tab, click Add New Rule.
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Set the Rule Type to Time Schedule.
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Define your business hours by selecting days and time ranges.
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Outside of these hours, the system will follow the After Hours routing rule.
3. Choose a Call Destination
For After Hours, you can forward calls to:
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Voicemail – Ideal for allowing callers to leave a message for next business day follow-up.
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External Number – Forward calls to an answering service, mobile phone, or other number.
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Custom State – Route calls to a preconfigured status such as Call Forward or Night Mode.
Tip: If you haven’t created a custom state yet, follow the steps in Creating a Custom State.
4. Apply and Test
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Save your routing changes.
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Call the number outside business hours to confirm the routing works as intended.
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Adjust the rule as needed for seasonal changes or special events.
Related HostedSuite Articles
Summary
By setting up After Hours Call Routing in HostedSuite, you ensure your callers are always greeted with the right message or forwarded to the right destination — even when your team is offline.