Cisco UCM Compatibility

This guide explains how to configure HostedSuite to work with Cisco Unified Communications Manager (UCM) using Cisco’s Telephony Service Provider (TSP).

📄 Contents

1. Compatibility

2. Configuration

   • Call Manager Configuration

   • Cisco TSP Installation

   • Verify Cisco TSP Configuration

   • HostedSuite Configuration

🔌 Compatibility

HostedSuite connects to Cisco UCM using Cisco’s Telephony Service Provider (TSP). This allows HostedSuite to monitor and control Cisco devices directly via the Call Manager.

⚙️ Configuration

🛠️ Call Manager Configuration

1. Log in to Cisco Call Manager (CCM) Admin.

2. Create an Application User that will be used by HostedSuite.

3. Associate the user with the devices (phones) HostedSuite needs to control.

4. Assign the user to the Standard CTI Enabled group.

💾 Cisco TSP Installation

1. In CCM Admin, navigate to Applications > Plugins.

2. Download Cisco Telephony Service Provider (TSP).

   ⚠️ Do not select JTAPI. Make sure you download the correct TSP plugin.

3. Run the installer on the HostedSuite machine.

4. During setup, enter:

   • The IP address of the CCM server.

   • The username and password of the Application User you just created.

✅ Verify Cisco TSP Configuration

1. Press Windows + R and run dialer.exe.

2. In the Dialer app, go to Tools > Options.

3. Under Phone Calls, confirm that Cisco lines are listed in the dropdown.

🧩 HostedSuite Configuration

1. Open HostedSuite.

2. Navigate to Phone System Settings.

3. Create a new phone system with the following settings:

   • Type: Cisco Call Manager

   • Monitor All Devices: ✅ Checked

4. Save your configuration.

Category: Console
Tags: Cisco, HostedSuite, UCM, TSP, CTI