This guide covers how to configure HostedSuite for compatibility with Mitel 3300 phone systems using the MITAI interface.
📄 Contents
🔌 Compatibility
HostedSuite connects to the Mitel 3300 using the MITAI interface.
💡 You no longer need to install the MITAI Desktop Edition on the server PC.
⚙️ Configuration
🛠️ Device Configuration
To ensure proper integration:
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The Mitel 3300 must have HCI Call Control (MITAI) enabled.
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Any phones to be monitored by HostedSuite must have the HCI Call Control Enabled class of service in the 3300.
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Each line on operator phones must have a different extension.
This is usually achieved via a hunt group setup.Example setup:
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Line 1 (main line): 3000
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Line 2: 4000
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Line 3: 4001
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Line 4: 4002
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Line 5: 4003
Extensions 4000–4003 should be added to a hunt group and may also be shared appearances on other operator phones.
📞 Client calls will ring the hunt group beginning with 4000, and will cascade to 4001, 4002, etc., if lines are busy.
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🧩 HostedSuite Configuration
To set up HostedSuite with Mitel:
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Create a new Phone System in HostedSuite.
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Use the following settings:
Setting Value Type Mitel IP Address The IP address of the Mitel 3300 Bind to IP Address (Optional) The IP address of the HostedSuite server’s network card that connects to the same network as the 3300. Required if the server has multiple NICs. Enable CDR Feed Turn ON to enable SMDR (CDR) event recording. SMDR must be active on the 3300.
🖥️ Bind to IP Address details:
Use Command Prompt on the HostedSuite server (ipconfig) to identify network addresses.
If the Mitel system is on192.168.2.1, and the server has IPs like192.168.0.5and192.168.2.5, set Bind to IP Address as192.168.2.5.
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Device-specific settings:
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Type: Console (default)
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Number: The primary extension of the phone being monitored
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Category: Console
Tags: Mitel, HostedSuite, MITAI, HCI Call Control, Mitel 3300, hunt group, CDR, SMDR, Console Integration